Our Service allows media creators and exhibitors ("Clients") to store, share, and distribute Content. In providing the Service, we collect personal information relating to Clients and their employees and representatives ("Client Data"). We also collect personal information relating to our Client's end users, such as our Client's employees or customers ("User Data"). We process User Data on behalf of our Clients as their service provider. Our Clients are accountable for the User Data that we process on their behalf. If you are an end user of one of our Clients and you have questions about how your User Data is handled, please contact the Client directly.
Collection and Use of Personal Information
The Client Data we collect includes name and contact information, username and password, information about a Client's business and needs, information about the types of Services that a Client uses and information for the purposes of processing payments. We also collect certain Client Data automatically (see "Information We Collect Automatically" section below).
We use Client Data to:
- Provide the Service, including to create and manage Client accounts, provide customer service and support and process payments.
- Communicate with Clients and their employees and representatives respect of the Service or other products, services and events that may be of interest.
- Better understand how our Client's use the Service in order to improve the Service and develop new products or services.
- Manage our business including to maintain business records for reasonable periods, enforce our agreements and collect amounts owing to us.
We may use Client Data for other purposes with consent or as otherwise permitted or required by law.
We collect User Data on behalf of our Clients and in accordance with their instructions. The User Data we collect will depend on how our Client uses our Service, and the type of information that the user chooses to provide, but may include name, email address, social media username and other contact information, as well as comments and feedback. We also collect certain User Data automatically (see "Information We Collect Automatically" section below).
Your use of the Service may involve you uploading or inputting various content into the Service including, but not limited to: video and audio files, metadata, attachments, project names, credit names, and business information (together, the "Content"). Our Clients control how Content is shared with others through the use of settings on the Service. CineSend may view your Content only as necessary (i) to maintain, provide and improve the Service; (ii) to resolve a support request from you; (iii) if we have a good faith belief, or have received a complaint alleging, that such Content is in violation of our Acceptable Use Guidelines; (iv) as reasonably necessary to allow CineSend to comply with or avoid the violation of applicable law or regulation; or (v) to comply with a valid legal subpoena or request. We may also analyze the Content in aggregate and on an anonymized basis, in order to better understand the manner in which our Service is being used.
Information We Collect Automatically
We use data collection tools to automatically collect information when individuals visit our Site or use our Services. When we collect this information about our Client's end users, we treat this information as User Data and only process it on behalf of our Client.
We use technologies like cookies and pixel tags to provide, monitor, analyze, promote and improve the Service. For example, a cookie is used to remember your user name when you return to the Service and to improve our understanding of how you interact with the Service. You can block cookies on your web browser; however please be aware that some features of the Service may not function properly if the ability to accept cookies is disabled.
When you use the Service, our servers automatically record certain information in server logs. These server logs may include information such as your web request, Internet Protocol ("IP") address, browser type, referring / exit pages and URLs, number of clicks and how you interact with Content and links on the Service, domain names, landing pages, pages viewed, mobile carrier, and other such information. Log files help us to monitor, analyze, improve and maintain the Service and to diagnose and fix any Service related issues.
When you access the Service using a mobile device, we collect specific device information contained in your mobile device's "device identifier." This device identifier includes information such as the type of device you are using, its operating system, and mobile network information, which may include your mobile phone number. We may associate this device identifier with your Service account and will use data associated with your device identifier to customize our Services to your device and to analyze any device related issues.
We may collect and process information about the location of the device from which you are accessing the Service. Location data may convey information about how you browse the Service and may be used in combination with personal information. You can disable location based services in settings associated with the Service; however please be aware that some features of the Service may not function properly if location services are turned off.
We may use third party service providers like Google Analytics to collect information about your use of the Site, such as the features used and time spent on the Site, to help us better understand our users and improve our Site. The information we gather is used in an aggregate, non-identifiable form.For information about information is processed in connection with Google Analytics please read the Google Analytics Policy here.
Disclosure of Personal Information
Our Clients have access to User Data relating to their end users. We are not responsible for our Client's handling of User Data. If you are an end user of one of our Clients and have questions about how your User Data is handled, please contact the applicable Client directly.
We may transfer personal information to service providers that provide certain services on our behalf, such as data hosting and processing, marketing, analytics, information technology services, call center, and payment processing. Some of these service providers may be located outside of Canada, including in the United States. While outside of Canada, personal information will be subject to applicable foreign laws, which may permit government and national security agencies to access your information in certain circumstances.
We may disclose personal information to parties in connection with a corporate transaction, such as a sale, financing or other disposition of all or part of our business or assets, for the purposes of evaluating and/or performing the transaction.
We may disclose personal information where permitted or required by law, including to comply with a subpoena or warrant, to law enforcement in connection with an investigation, to protect our rights and the safety and security of our employees, and to enforce our agreements and collect debts owed to us.
Lawful Basis for Processing
We rely on one or more of the following legal grounds (as appropriate) to process Client Data:
- To enter and perform a contract with you or to perform any steps you require from us before entering into a contract.
- To pursue our legitimate business interests in establishing, managing or concluding our relationship with you.
- Where you have specifically consented to us processing your personal information.
- To comply with our legal obligations and establish, exercise or defend our legal rights.
Where personal information is processed with consent, you may (subject to contractual and legal restrictions) refuse to provide your consent, or choose to withdraw your consent, to our processing of your personal information by contacting us as described below. Note that if you refuse to consent, or withdraw your consent, to certain processing of your personal information, we may not be able to provide certain parts of our services.
With respect to User Data, we process this information on behalf of our Clients as a service provider.
Third Party Links
We protect personal information using safeguards that are appropriate to the sensitivity of the information. These safeguards may include measures to protect against unauthorized access, alteration, disclosure or destruction of personal information. We limit access to personal information to our employees and service providers who require access in connection with their role or function. Each of our employees is responsible for maintaining the confidentiality of all personal information to which they have access. We keep our employees informed about our policies and procedures for protecting personal information. Despite these measures, since no system or security measure is completely secure, it is possible that personal information may be lost, stolen or accessed without authorization.
Retention of Personal Information
Personal information is maintained on our servers or those of our service providers and is retained as long as necessary for the fulfilment of the purposes for which it was collected, in accordance with prudent business practices on general document retention, or as otherwise required by law.
Our Site and Services are not directed to persons under 13 years of age. BitCine does not knowingly collect or solicit personal information from anyone under the age of 13 or knowingly allow such persons to register for an account on the Site. If we become aware that we have collected personal information from a child under age 13 without verification of parental consent, we take steps to remove that information.
You may unsubscribe from our promotional email communications at any time by using the unsubscribe feature included in those messages. Please note that if you unsubscribe from our promotional email communications you may still receive transactional or business-related communications from us.
You may request access to or correction of your personal information in our custody or control, by writing to us as described below. You may also have the right, in specified circumstances, to object to our use of your personal information, to request the deletion of your personal information or restrict its use, to request a copy of the information you have provided to us to use for your own purposes, or to lodge a complaint with a supervisory authority. Your rights are subject to applicable legal restrictions and we may take appropriate steps to verify your identity before responding to your request. Please note that if you are an end user of one of our Clients, you must make all such requests directly to the applicable Client.
For questions, inquiries or requests, please contact us by e-mail at email@example.com.